--- title: Frequently Asked Questions description: Answers to the most common questions about Loopvew digital signage — getting started, screens and hardware, content, managing screens, pricing, and on-premise. faq: - category: getting-started question: What is Loopvew? answer: Loopvew is cloud digital signage software. You upload content, build playlists and schedules, and publish them to screens running Android, Amazon Fire TV, Windows, Linux, Samsung Tizen or LG webOS, all from one browser dashboard. - category: getting-started question: How do I add a screen? answer: Install the Loopvew player on your device and open it. It shows a 6-digit pairing code. In the CMS, open the Screens tab, select Register Screen and enter the code. The screen links to your account and is ready for content. - category: getting-started question: How long does it take to get a screen live? answer: Usually about ten minutes — install the player, pair the screen, upload a few images or a video, build a playlist and publish. - category: getting-started question: Do I need technical skills to use Loopvew? answer: No. Everything happens in a web browser — uploading media, building playlists, scheduling and publishing. If you can use a slideshow app, you can run your screens. - category: hardware question: Which platforms does Loopvew support? answer: Loopvew players are stable today on Android and Android TV, Amazon Fire TV, Windows, Linux, Samsung Tizen (commercial SSSP displays) and LG webOS commercial displays. Raspberry Pi, Amazon Signage Stick, ChromeOS and a web player are on the roadmap. - category: hardware question: What hardware do I need? answer: A screen plus something to run the player — either a commercial Samsung or LG display with the player built in, or an Android box, Windows PC or Linux machine connected over HDMI. Most teams start with screens they already own. - category: hardware question: Can I use a regular consumer TV? answer: Yes, with an external player such as an Android box or mini PC connected over HDMI. Check the TV's rated daily operating hours and warranty terms, because many consumer TVs aren't designed to run all day. - category: hardware question: Does Loopvew support portrait screens and 4K? answer: Yes. Players run in landscape, portrait or rotated orientation, and play 4K content on hardware whose chipset and panel support it. - category: content question: What can I show on my screens? answer: Images, videos and web pages, plus live apps such as YouTube, Instagram, Facebook, X, Canva, Google Slides, weather, news, clocks and countdowns. - category: content question: Which file types can I upload? answer: Common image formats such as JPG and PNG, and MP4 video (H.264) work across every player. For the sharpest result, export content at your screen's native resolution and orientation. - category: content question: How does scheduling work? answer: Plan content by date, time and day of the week, or set recurring schedules and dayparts. Screens switch to the right content automatically, with no one touching them. - category: content question: Can one screen show several things at once? answer: Yes. Multi-zone layouts split a screen into regions, so a video, images, a news ticker and widgets like weather or a clock can play side by side. - category: content question: Does Loopvew work offline? answer: Yes. Each screen keeps its downloaded playlists locally, so it keeps playing through an internet outage and syncs again automatically when the connection returns. Live web content still needs a connection. - category: management question: Can I manage many screens at once? answer: Yes. Group screens by location, building or purpose, and publish to one screen or many at the same time from a single dashboard. - category: management question: Can I see what a screen is showing right now? answer: Yes, on supported devices. Take a remote screenshot from the dashboard to confirm what's on screen without visiting the site. - category: management question: Can I restart or update a screen remotely? answer: On supported devices, you can reboot the player, push player updates and adjust volume from the dashboard. Exact controls depend on the platform, model and device permissions. - category: management question: Can my whole team use one account? answer: Yes. The Free plan includes 1 user, Pro includes up to 10 users, and Enterprise is sized to your team, so several people can manage content and screens together. - category: pricing question: How much does Loopvew cost? answer: Your first 3 screens are free forever. After that it's $4.49 per screen per month, or $4.04 per screen per month billed yearly. - category: pricing question: Is there a free plan or trial? answer: Yes. Your first 3 screens are free forever, with no credit card needed, so you can try Loopvew with real screens before paying for more. - category: pricing question: Are there volume discounts? answer: Yes. The per-screen price drops 5% once you have 11 or more paid screens and 10% from 51 paid screens. Pro has no screen limit; Enterprise adds on-premise deployment and phone support. - category: pricing question: How does billing work? answer: Paid screens are billed monthly or yearly, in INR or USD, by card, UPI, bank transfer or invoice. You receive a GST invoice for every payment, and your bill follows the number of screens you run. - category: security question: Is there an on-premise option? answer: Yes, on the Enterprise plan. Loopvew On-Premise runs on your own servers and network with a one-time licence. It works fully offline and keeps content and data inside your organisation. - category: security question: Where is my data stored? answer: In the cloud version, your content and account data are stored on Loopvew's cloud servers. If data must stay inside your own network, Loopvew On-Premise keeps everything on your servers. - category: security question: Is the connection between screens and the CMS secure? answer: Players and the dashboard communicate over encrypted HTTPS connections, and screens only join an account through a one-time pairing code. - category: security question: Can someone change what my screens show? answer: Only people with access to your Loopvew account can publish content. Keep pairing codes private, and use kiosk mode on supported devices so passers-by can't leave the player. --- Common questions about running digital signage with Loopvew. Can't find your answer? Reach out through [Support](/support). ## Learn more New to signage? Start with [digital signage basics](/guides/digital-signage-basics), follow [how to set up your first screen](/how-to/set-up-your-first-screen), or look up a term in the [glossary](/glossary). Loopvew runs on [Android, Amazon Fire TV, Windows, Linux, Samsung Tizen, and LG webOS](/platforms) — one account, every screen.