---
title: How to Manage Digital Signage Screens Remotely
description: Monitor and control Loopvew screens from anywhere — status, remote screenshots, reboot, on/off schedules, groups and over-the-air player updates.
type: howto
date: 2026-08-19
authors:
  - Loopvew Team
category: Management
visual: remote
tags: [remote management, monitoring, screenshots, groups, fleet]
totalTime: PT10M
requirements:
  - One or more paired Loopvew screens.
  - Access to the Loopvew CMS from any browser.
steps:
  - name: Check screen status
    text: Open the Screens tab to see which screens are online or offline and when each last reported.
  - name: Take a remote screenshot
    text: Request a screenshot from a screen to see exactly what it is showing right now.
  - name: Reboot remotely
    text: Reboot a player from the CMS to clear a frozen or misbehaving screen before sending anyone on site.
  - name: Schedule screen on and off times
    text: Set on/off times so screens switch off out of hours and back on before opening, on supported devices.
  - name: Organise screens into groups
    text: Create groups in the Groups tab and assign screens, so one publish reaches every screen in a group.
faq:
  - question: How do I know if a digital signage screen is offline?
    answer: The Screens tab in the Loopvew CMS shows each screen's online or offline status and when it last reported, plus totals for online and offline screens at the top.
  - question: Can I see what a screen is displaying remotely?
    answer: Yes. Loopvew can take a remote screenshot from supported players, so you can confirm what's on screen without visiting the site.
  - question: Can I reboot a signage player remotely?
    answer: Yes, on supported devices. Rebooting from the CMS clears most frozen screens without a site visit.
---

Remote management is what makes signage scale: one person can keep a fleet of screens healthy across many locations without visiting them. In Loopvew, the essentials are status, screenshots, reboot, on/off scheduling, groups and over-the-air updates. Device controls depend on the platform, so confirm each one on your hardware.

## Step 1 — Check screen status

Open the **Screens** tab. The top bar shows totals for **online screens, offline screens, available licences** and **screens expiring in the next 30 days**. The table lists every screen with its status, orientation, deployed playlists and when it **last reported**.

Make this a daily habit: an offline screen found early is a five-minute fix; one found by a customer is not.

## Step 2 — Take a remote screenshot

A screen can be online and still show the wrong thing. Request a **remote screenshot** to see exactly what's on screen right now — the fastest way to confirm a campaign went live everywhere.

## Step 3 — Reboot remotely

If a screen is frozen or misbehaving, **reboot it from the CMS** before sending anyone on site. Most issues clear with a restart.

## Step 4 — Schedule screen on and off times

Switch screens **off out of hours** and back **on before opening**. It saves power, extends panel life and stops screens glowing in an empty building. Brightness can also be adjusted on supported devices.

## Step 5 — Organise screens into groups

Open the **Groups** tab, select **New Group**, and give it a name, description and optional tags. Assign screens to it. From then on, one publish reaches every screen in the group.

Useful group patterns:

- **By location** — each store, office or floor.
- **By placement** — all menu boards, all window screens.
- **By audience** — staff areas vs customer areas.

## Keep players up to date

Loopvew supports **over-the-air player updates** on supported devices, so fixes and improvements reach screens without a site visit.

## A daily and weekly routine

| When | Check |
| --- | --- |
| Daily | Offline screens; screens that haven't reported recently |
| After each publish | Screenshots from a sample of screens |
| Weekly | Screens expiring soon; on/off schedules; group membership |
| Monthly | Stale content; player updates; spare hardware |

## When a screen stays offline

1. Check power at the site — is the screen or player switched off?
2. Check the network — has the router, cable or Wi-Fi changed?
3. Ask someone on site to power-cycle the player.
4. If it still won't connect, contact [support](/support) with the screen name and when it last reported.

Planning a bigger network? Read the [multi-location rollout guide](/guides/planning-a-multi-location-rollout).